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    Terms of service

    Table of contents

    1. Scope of application
    2. Conclusion of contract
    3. Right of withdrawal
    4. Prices and terms of payment
    5. Delivery and shipping conditions
    6. Retention of title
    7. Liability for defects (warranty)
    8. Liability for defects
    9. Applicable law
    10. Place of jurisdiction
    11. Alternative dispute resolution

    1) Scope of application

    1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the company wb daily care GmbH (hereinafter referred to as "Seller") shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client") and the Seller relating to all goods and/or services presented in the Seller's online store. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.

    1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

    1.3 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that is acting in the exercise of its commercial or independent professional activity when concluding a legal transaction.

    2) Conclusion of contract

    2.1 The product descriptions contained in the seller's online store do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

    2.2 The customer can submit the offer via the online order form integrated into the seller's online store. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process.

    2.3 The seller can accept the customer's offer within five days,

    • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive in this respect, or
    • by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
    • by requesting payment from the customer after the customer has placed the order.

    If several of the aforementioned alternatives exist, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

    2.4 When submitting an offer via the seller's online order form, the text of the contract is saved by the seller after the contract is concluded and sent to the customer in text form (e.g. email, fax or letter) after the customer's order has been sent. The seller will not make the text of the contract available beyond this.

    2.5 Before placing a binding order via the seller's online order form, the customer can recognize possible input errors by carefully reading the information displayed on the screen. An effective technical means of better recognizing input errors can be the browser's magnification function, which enlarges the display on the screen. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.

    2.6 The German language is available for the conclusion of the contract.

    2.7 Order processing and contact are generally carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

    3) Right of withdrawal

    3.1 Consumers are generally entitled to a right of withdrawal.

    3.2 Further information on the right of withdrawal can be found in the seller's withdrawal policy.

    4) Prices and terms of payment

    4.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory VAT. Any additional delivery and shipping costs will be indicated separately in the respective product description.

    4.2 The customer will be informed of the payment option(s) in the seller's online store.

    4.3 If a payment method offered via the payment service "Commerz Global Pay" is selected, the payment is processed by the payment service provider Commerz Globalpay GmbH, Elsa-Brandström-Straße 10-12, 50668 Cologne, Germany (hereinafter: "Commerz Global Pay"). The individual payment methods offered via Commerz Global Pay are communicated to the customer in the seller's online store. In order to process payments, Commerz Global Pay may use the services of third-party payment service providers, for which special payment terms may apply, to which the customer may be informed separately. Further information on "Commerz Global Pay" is available on the Internet at https://www.commerz-globalpay.com /en-de /loesungen /e-commerce.

    4.4 If a payment method offered via the payment service "SumUp" is selected, the payment is processed via the payment service provider SumUp Limited, Block 8, Harcourt Centre, Charlotte Way, Dublin 2, Ireland D02 K580 (hereinafter "SumUp"). The individual payment methods offered via Stripe are communicated to the customer in the seller's online store. SumUp may use other payment services to process payments, for which special payment terms may apply, to which the customer may be informed separately. Further information on SumUp is available on the Internet at https://www.sumup.com /en-de /.

    4.5 If the payment method "Riverty installment payment" is selected, payment shall be processed via Riverty GmbH, Gütersloher Straße 123, 33415 Verl, Germany (hereinafter referred to as "Riverty"), to which the seller assigns his payment claim. Before accepting the seller's declaration of assignment, Riverty shall carry out a credit check using the customer data provided. The seller reserves the right to refuse the customer the "Riverty installment payment" payment method in the event of a negative check result. If the "Riverty installment payment" payment method is approved by Riverty, the Customer shall pay the invoice amount to Riverty in accordance with the conditions specified by the Seller and communicated to the Customer in the Seller's online store. In this case, the Customer may only make payment to Riverty with debt-discharging effect. However, the Seller shall remain responsible for general customer inquiries, e.g. regarding goods, delivery time, shipment, returns, complaints, declarations of revocation and returns or credit notes, even in the event of assignment of claims. In addition, the Special Terms and Conditions for the subsequent installment payment business (Riverty installment payment) apply, which can be accessed on the Internet at https://www.Riverty Ratenzahlung.de/service-integration/marketingmaterial-schulung/general-terms-and-conditions/.

    5) Delivery and shipping conditions

    5.1 If the seller offers to ship the goods, delivery shall be made within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for the processing of the transaction.

    5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of withdrawal. If the customer effectively exercises his right of withdrawal, the provision in the seller's withdrawal policy shall apply to the return costs.

    5.3 If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer as soon as the seller has delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment. If the customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the goods sold shall not pass until the goods are handed over to the customer or a person authorized to receive them. Notwithstanding the above, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer, even in the case of consumers, as soon as the seller hands over the goods to the forwarding agent, the carrier or the person or organization otherwise responsible for carrying out the shipment.The Seller reserves the right to retain title to the goods at the time of delivery, even in the case of consumers, as soon as the Seller has delivered the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment, if the Customer has commissioned the forwarding agent, carrier or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.

    5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This shall only apply in the event that the Seller is not responsible for the non-delivery and the Seller has concluded a specific covering transaction with the supplier with due care. The seller shall make every reasonable effort to procure the goods. In the event of non-availability or only partial availability of the goods, the customer shall be informed immediately and the consideration shall be reimbursed without delay.

    5.5 Self-collection is not possible for logistical reasons.

    6) Retention of title

    If the seller makes advance payment, he shall retain title to the delivered goods until the purchase price owed has been paid in full.

    7) Liability for defects (warranty)

    Unless otherwise stated in the following provisions, the provisions of statutory liability for defects shall apply. This shall not apply to contracts for the delivery of goods:

    7.1 If the customer acts as an entrepreneur,

    • the seller has the choice of the type of subsequent performance;
    • in the case of new goods, the limitation period for defects is one year from delivery of the goods;
    • in the case of used goods, the rights and claims for defects are excluded;
    • the limitation period shall not recommence if a replacement delivery is made as part of the liability for defects.

    7.2 The aforementioned limitations of liability and shortening of the limitation period shall not apply

    • to claims for damages and reimbursement of expenses by the customer,
    • in the event that the seller has fraudulently concealed the defect,
    • for goods that have been used for a building in accordance with their normal use and have caused its defectiveness,
    • for any existing obligation of the seller to provide updates for digital products, in the case of contracts for the delivery of goods with digital elements.

    7.3 In addition, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse shall remain unaffected.

    7.4 If the customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), he shall be subject to the commercial obligation to inspect and give notice of defects in accordance with Section 377 HGB. If the customer fails to comply with the notification obligations regulated therein, the goods shall be deemed approved.

    7.5 If the customer acts as a consumer, he is requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer fails to do so, this shall have no effect on his statutory or contractual claims for defects.

    8) Liability

    The Seller shall be liable to the Customer for all contractual, quasi-contractual and statutory claims, including claims in tort, for damages and reimbursement of expenses as follows:

    8.1 The Seller shall be liable without limitation for any legal reason

    • in the event of intent or gross negligence,
    • in the event of intentional or negligent injury to life, limb or health,
    • on the basis of a guarantee promise, unless otherwise regulated in this respect,
    • due to mandatory liability such as under the Product Liability Act.

    8.2 If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract, unless liability is unlimited in accordance with the above clause. Material contractual obligations are obligations which the contract imposes on the seller according to its content in order to achieve the purpose of the contract, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely.

    8.3 Any further liability of the Seller is excluded.

    8.4 The above liability provisions shall also apply with regard to the Seller's liability for its vicarious agents and legal representatives.

    9) Applicable law

    The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn.

    10) Place of jurisdiction

    If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the registered office of the seller. If the customer is domiciled outside the territory of the Federal Republic of Germany, the seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is in any case entitled to appeal to the court at the customer's place of business.

    11) Alternative dispute resolution

    11.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu /consumers /odr

    This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

    11.2 The seller is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, but is willing to do so.

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